Refund policy

We want you to love your Kingdom Heroes. If something is not right, here is exactly how returns work:

THE 30 DAY WINDOW
You have 30 days from the day your order arrives to request a return.

CONDITION
Items need to come back unused and in their original packaging.

HOW TO START A RETURN
Email hello@happiestlion.com with your order number and what happened. We will reply with next steps and the return address. Please do not send anything back before contacting us, since a package that arrives unannounced is one we cannot match to an order.

WHO PAYS RETURN SHIPPING
If you are returning something by choice, such as a change of mind, return shipping is your responsibility. If your order arrived damaged, defective, or incorrect, we cover it. You should never be out of pocket because we got something wrong.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please look over your order when it arrives. If something is broken, faulty, or not what you ordered, email hello@happiestlion.com within 14 days with your order number and a photo. You can have a replacement or a refund, whichever you would rather. You do not need to make a case for it.

PAINT-YOUR-OWN KITS
Once a kit has been painted or its paints opened, we cannot take it back, since it has become genuinely one of a kind at that point. Unpainted kits in original condition are returnable like anything else, and a kit that arrives damaged is covered either way.

MADE TO ORDER ITEMS
Most of our heroes are made specifically for you after you order. For custom or personalized items we are not able to accept a return simply for a change of mind. Defects and shipping damage are always covered.

EXCHANGES
We do not run exchanges as such. The quickest route is to return the original and place a new order for the one you want. If your item arrived damaged or wrong, do not do that, just write to us and we will replace it.

REFUNDS
Once your return arrives and we have looked it over, we will let you know whether the refund is approved. If it is, it goes back to your original payment method, usually within 10 business days. Banks sometimes take a little longer to post it. If more than 15 business days have passed since we approved your refund and you still have not seen it, email hello@happiestlion.com and we will chase it.

QUESTIONS
Email hello@happiestlion.com. It is genuinely one of us reading it, and we would rather sort something out than leave you stuck.